Cisco has identified an issue with a component, a clock-signal, which is faulty in some of its equipment. In some units, this clock signal component will degrade over time. Although the Cisco products with this component are currently performing normally, Cisco expects product failures to increase over time, beginning after the unit has been in operation for approximately 18 months. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable.
To learn more about this issue, visit: http://www.cisco.com/c/en/us/support/web/clock-signal.html#~overview
Products affected:
| Product Family | Product IDs (PIDs) |
|---|---|
| 4300ISR
|
C1-CISCO4321/K9, C1-CISCO4331/K9
C1-CISCO4351/K9, ISR4321/K9, ISR4321-AX/K9, ISR4321-AXV/K9, ISR4321-SEC/K9, ISR4321-V/K9, ISR4321-VSEC/K9, ISR4331/K9, ISR4331-AX/K9, ISR4331-AXV/K9, ISR4331-SEC/K9, ISR4331-V/K9, ISR4331-VSEC/K9, ISR4351/K9, ISR4351-AX/K9, ISR4351-AXV/K9, ISR4351-SEC/K9, ISR4351-V/K9, ISR4351-VSEC/K9, ISR4321-B/K9, ISR4321BR/K9, ISR4321BR-V/K9, ISR4331-B/K9, ISR4331BR/K9, ISR4331BR-V/K9 |
| APP | UCS-EN120E-108/K9, UCS-EN120E-208/K9, UCS-EN120E-54/K9, UCS-EN120E-58/K9, UCS-EN140N-M2/K9 |
| NCS1000 | NCS1K-CNTLR |
| NCS5500 | NC55-18H18F,NC55-24H12F-SE, NC55-24X100G-SE, NC55-36X100G |
| N9500 | N9K-C9504-FM-E, N9K-C9508-FM-E, N9K-X9732C-EX |
| INDAPPL | 1783-SAD2T2SBK9, 1783-SAD2T2SPK9,
1783-SAD4T0SBK9, 1783-SAD4T0SPK9, ISA-3000-2C2F-K9, ISA-3000-4C-K9 |
| M2M800 | IR809G-LTE-GA-K9, IR809G-LTE-NA-K9,
IR809G-LTE-VZ-K9, IR829GW-LTE-GA-EK9, IR829GW-LTE-GA-ZK9, IR829GW-LTE-NA-AK9 IR829GW-LTE-VZ-AK9, IR829GW-LTE-GA-CK9, IR829GW-LTE-GA-SK9 |
| Meraki | All MX84s and MS350s |
| CNSWTCH | MS350-24-HW, MS350-24P-HW, MS350-48-HW, MS350-48LP-HW, MS350-48FP-HW, MS350-24X-HW |
| ASALOW | ASA5506H-SP-BUN-K9, ASA5506-K8, ASA5506-K9, ASA5506-SEC-BUN-K8,
ASA5506-SEC-BUN-K9, ASA5506W-A-K9, ASA5506W-B-K9, ASA5506W-E-K9, ASA5506W-Q-K9, ASA5506W-Z-K9, ASA5506-FTD-K9, ASA5506W-A-FTD-K9, ASA5506W-B-FTD-K9, ASA5506W-E-FTD-K9 |
| ASAMID | ASA5508-K8, ASA5508-K9, ASA5516-FPWR-K8, ASA5516-FPWR-K9, ASA5508-FTD-K9, ASA5516-FTD-K9 |
