People know that Office 365 is “Office in the Cloud”, but do you really know what that means? Questions like “Who owns my data?”, “Where is our data stored?”, and “What is Microsoft’s uptime guarantee?” are just some of the hot-button questions that people have. Here are some of those highlights from Microsoft:
Who owns the data we store in your service? Will you use our data to build advertising products?
As a customer of Office 365, you own and control your data. We do not use your data for anything other than providing you with the service that you have subscribed for. As a service provider, we do not scan your email or documents for advertising purposes. For more information, please visit How we use your data in the Office 365 Trust Center.
Do we have visibility into where you store our data in the service?
We are transparent about where your data is located. For more information, please visit Where is my data in the Office 365 Trust Center.
What are your commitments regarding keeping my service up?
We offer 99.9% uptime via a financially backed service level agreement. If a customer experiences monthly uptime that is less than 99.9%, we compensate that customer through service credits.
What kind of commitments do you have with respect to security and privacy?
On behalf of Office 365 we are willing to sign with each customer a data processing agreement, security amendment, HIPAA business associate agreement, and the EU model clauses. We also comply with standards like ISO 27001, FISMA, and Fedramp. For more information, please visit the Independently verified section of the Office 365 Trust Center.
