From DRaaS and Offsite Backups to Datacenter and End User Help Desks—our Tech Services are tailored to meet the exact needs of your business (and provide you with a clear path for growth).
Colocation
CTComp is a recognized AICPA SOC 2 Type II Service Organization in compliance with the Availability & Security Trust Service Principles. We provide Colocation Services, Backup, Off-Site Backup & Disaster Recovery as a Service (DRaaS) with-in our environmentally & security controlled 24x7x365 Data Center
Infrastructure as a Service (IaaS)
CTComp provides Infrastructure as a Service at a Customers site or in our secured CTComp Datacenter. This infrastructure is owned, monitored & managed by CTComp and provided to the customer through a subscription within our Master Technology Services Agreement.
Software as a Service (SaaS)
CTComp offers Software as a Service through a monthly payment plan for software who’s manufactures support this model of licensing within our Master Technology Services Agreement.
System Monitoring
CTComp’s System Monitoring collects system status data for both Hardware & Software and provides active monitoring by our Help Desk. When an incident occurs, our Help Desk will create a ticket so the issue can be addressed.
Priority Service
CTComp offers Priority Service tickets precedence over those similar in nature generated by non-Priority customers, in order to facilitate more rapid resolution for Priority contract support issues.
Hardware Break|Fix
CTComp provides Hardware Break|Fix replacement service, including parts and labor for items under contract.
Datacenter Help Desk
CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement.
End User Help Desk
CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement.
Yearly Updates
CTComp offers Yearly Updates by applying system updates or upgrades pertaining to those systems itemized within your Master Technology Services Agreement, in an effort to keep hardware and software up to the manufacturers’ most current or CTComp supported version and patch level.
Patch Management
CTComp’s Patch Management service provides a test environment used to validate Microsoft and other common 3rd party software patches supported by CTComp. At the customer’s discretion, CTComp will install new patches through a planned and coordinated process with the customer.
Backup
CTComp’s Backup Service provides data backup as a managed service using a preferred manufacturer’s software for a Server, Website or Appliance. CTComp will be responsible for all monitoring, management, updates, upgrades and ongoing support required to ensure successful backup of data.
Offsite Backup
CTComp’s Offsite Backup Service provides a facility, equipment and engineering staff to accommodate the backup and replication of data using a preferred manufacturer’s software from the customer’s datacenter to a secure datacenter.
Disaster Recovery as a Service (DRaaS)
CTComp’s Disaster Recovery as a Service provides a facility, equipment and engineering staff to accommodate the restoration of Customer’s replicated servers in the event of a catastrophic event which renders Customer’s primary office inoperable (a “Disaster”). Colocation Services, as outlined within our Master Technology Services Agreement and related service levels are part of and included within DRaaS.
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